What is my password/PIN?
If you are trying to log in to the library catalog or one of our online services and it is asking you for your password or PIN, here is where to start.
Answer
If you don't remember your library card password (PIN), please click on the "Forgot your password" link at https://catalog.fortbend.lib.tx.us/polaris/logon.aspx to have a password reset link emailed to you at the email address associated with your library account. If you do not have an email on your record, you may call 281-342-4455 or email circsupport@fortbend.lib.tx.us (For security, please include your name, library barcode and date of birth).
If you are having trouble logging in to the library catalog or one of the library's online resources, be sure to enter your 14-digit library card number without spaces, and remember that your password is case sensitive. Even if you have created a username in your library card account, you must use your library card number in any other online library resource. Some services, such as hoopla, refer to your library card password as your "Library PIN."